Privacy Policy

Applicable Region: United States (Complies with U.S. state and federal privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) where applicable)
Skymbrell (“we,” “us,” or “our”) is an independent online marketplace dedicated to providing quality umbrella products. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] (the “Site”) or make a purchase from us. By accessing or using our Site, you agree to the terms of this Privacy Policy.

🔹 Information We Collect

We only collect personal information that is necessary to process your orders, provide customer service, and enhance your shopping experience—collecting personal information is not our primary purpose. The types of information we may collect include:
  1. Order and Payment Information: When you place an order, we collect your name, shipping address, billing address, phone number, email address, and payment details (such as credit card numbers). All payment information is collected on pages protected by Secure Sockets Layer (SSL) technology, which encrypts your data during transmission to prevent unauthorized access, interception, or misuse.
  2. Account Information: If you create an account on our Site, we collect your chosen username, password, and contact details to facilitate future purchases and order tracking.
  3. Non-Personal Information: We may collect anonymous, non-identifiable data such as your browser type, IP address, pages visited on our Site, and time spent on the Site. This information is used to analyze website performance and improve user experience, and it cannot be linked to your personal identity.

🔹 Use of Your Information

We use the collected information for the following limited purposes:
  1. Process and fulfill your orders, including verifying payment, arranging shipping, and sending order confirmations and tracking updates.
  2. Provide customer support, respond to your inquiries, and resolve any issues related to your purchases.
  3. Send you transactional emails (e.g., order confirmations, shipping notifications, refund updates) and, with your explicit consent, send you marketing communications about new products, promotions, or discounts. You can opt out of marketing emails at any time by following the unsubscribe link in the email.
  4. Improve our Site, products, and services based on user behavior and feedback.
We will never sell your contact information (including email address, phone number, or address) to any third party for commercial purposes.
We will not use your personal information or personal images for advertising or promotional purposes without your prior written consent. This includes, but is not limited to, using your name, likeness, or purchase history in ads, social media posts, or other marketing materials.

🔹 Disclosure of Your Information

We may disclose your personal information only in the following circumstances:
  1. To trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and email service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  2. To comply with applicable laws, regulations, legal processes, or government requests (e.g., responding to a subpoena or court order).
  3. To protect the rights, property, or safety of Skymbrell, our customers, or the public, including preventing fraud or addressing security issues.

🔹 Data Security

We implement industry-standard security measures, including SSL encryption for payment pages, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to taking reasonable steps to safeguard your data.

🔹 Your Privacy Rights

Depending on your state of residence (e.g., California, Virginia), you may have the following rights under applicable privacy laws:
  1. The right to access the personal information we hold about you.
  2. The right to request correction of inaccurate or incomplete personal information.
  3. The right to request deletion of your personal information, subject to certain exceptions (e.g., we may need to retain information to comply with legal obligations).
  4. The right to opt out of the sale of your personal information (note: we do not sell your personal information).
To exercise these rights, please contact us using the information provided below. We may require you to verify your identity before processing your request.

🔹 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site with a new effective date. We encourage you to review this policy periodically.

🔹 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
  • Email: customer@skymbrell.com
  • Mailing Address: Tongyi Village, Hezhuang, Qiantang, Hangzhou 311222, China