Privacy Policy

Applicable Region: United States
This policy complies with applicable U.S. federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), where applicable.

Skymbrell (“we,” “us,” or “our”) operates an independent online marketplace offering umbrella products to customers in the United States. We are committed to protecting the privacy and security of personal information provided by users when visiting our website or placing an order.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website (the “Site”). By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect only the personal information necessary to process orders, provide customer support, and operate our services. We do not collect personal data for unrelated purposes.

The information we may collect includes:

Order and Payment Information
When you place an order, we collect information such as your name, shipping address, billing address, phone number, email address, and payment details. Payment information is processed through secure, SSL-encrypted payment systems to protect your data during transmission.

Account Information
If you choose to create an account, we collect your login credentials and contact details to support order tracking and future purchases.

Non-Personal Information
We may collect non-identifiable data such as browser type, IP address, pages visited, and time spent on the Site. This information is used solely for website performance analysis and service improvement and cannot be used to identify you personally.

How We Use Your Information

We use collected information only for the following purposes:

  • To process and fulfill orders, including payment verification, shipping, and order notifications

  • To provide customer support and respond to inquiries

  • To send transactional communications related to orders, shipping, returns, or refunds

  • To send marketing communications only with your explicit consent (you may unsubscribe at any time)

  • To improve website functionality and user experience

We do not sell, rent, or trade personal information to third parties.
We do not use customer personal data or images for advertising or promotional purposes without prior consent.

Disclosure of Information

We may share personal information only in limited circumstances:

  • With trusted third-party service providers (such as payment processors, shipping carriers, and email service providers) solely for order fulfillment and service operations

  • To comply with legal obligations, lawful requests, or regulatory requirements

  • To protect the rights, safety, or property of customers or the business, including fraud prevention

All third-party service providers are required to handle personal data in accordance with applicable privacy laws.

Data Security

We use reasonable administrative, technical, and physical safeguards, including SSL encryption for payment processing, to protect personal information. While no system can guarantee absolute security, we take appropriate measures to reduce risk and protect user data.

Your Privacy Rights

Depending on your U.S. state of residence, you may have rights under applicable privacy laws, including:

  • The right to access personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information, subject to legal requirements

  • The right to opt out of the sale of personal information (note: we do not sell personal data)

To exercise these rights, please contact us using the information below. Identity verification may be required.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: customer@skymbrell.com
Mailing Address:
Tongyi Village, Hezhuang, Qiantang District,
Hangzhou 311222, China