Return & Exchange Policy
Eligible Returns & Exchanges (What Can Be Returned)
We accept returns or exchanges only in the following cases:
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The umbrella arrives damaged, defective, or missing parts (photo or video proof required)
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The wrong item is shipped due to our error (wrong model, size, or color)
Non-Eligible Returns (What Cannot Be Returned)
Returns or exchanges will not be accepted if:
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Due to change of mind, personal preference, or incorrect personal purchase
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The item has been used, intentionally damaged, or altered
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Missing original packaging or order proof
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The request is submitted after 30 days from delivery
Return Request Timeframe
Return or exchange requests must be submitted within 30 calendar days of delivery confirmation.
Return Shipping Fees
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Return shipping costs are covered by the customer, unless the return is caused by our error
(damaged, defective, or incorrectly shipped items). -
For approved seller-fault returns, Skymbrell will cover the return shipping cost.
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No return processing or restocking fees are charged.
How to Request a Return or Exchange
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Email customer@skymbrell.com with your order number, reason, and proof (if applicable)
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Approved requests will receive return instructions and a designated return address
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Items returned without approval may not be processed
Refund & Exchange Processing Time
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Returned items are inspected within 3–5 business days after receipt
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Approved refunds are issued within 3–5 business days to the original payment method
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Bank processing time may take an additional 3–7 business days
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Approved exchanges are shipped after inspection confirmation
Questions or Disputes
If you have questions or disputes regarding returns, please contact
📧 customer@skymbrell.com